Our Helpful Haro
Ever found yourself browsing Gundam kits at midnight, wondering which Action Base fits your HG Barbatos, or trying to double-check where our free shipping kicks in? We've all been there—those little questions that pop up when no one else is around. That’s exactly why we’ve brought Helpful Haro on board.
Haro is our always-ready, always-friendly AI helper, and it’s just a click away no matter what time it is—even if it’s 1am and you're deep into planning your next build. Powered by a custom AI built into our site via Shopify, Haro has full access to everything on our store: from the product catalog and blogs to shipping info and preorder details.
Need to know which kits are compatible with Action Base 5? Ask Haro. Want to check out the latest blog post about SD kits? Haro’s got it. Curious if a certain MG kit is on preorder or just sold out? Haro will help you find the answer—fast.
What Haro Can Help With
Haro is your virtual sidekick when it comes to:
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Finding the right kit or collection
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Checking which topcoats or tools we stock
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Helping you understand compatibility (like which kits go with which Action Bases)
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Answering simple questions about shipping, preorder launches, or new arrivals
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Directing you to our Builders Club, contact page, and more
Basically, if the info exists on our site, Haro can help you get to it. It's also available on both desktop and mobile, so whether you're lounging on the sofa or sneaking in a quick look at work (we won’t tell!), Haro is ready.
No Waiting Around
Unlike customer service emails that might take a day or two, Haro gives you help instantly. It’s available 24/7, so if inspiration (or confusion) strikes in the early hours of the morning, you’ve still got someone to chat to.
That said, Haro’s best at guiding and browsing. If you’ve got something like a specific order issue or need to send us a photo of your build, our usual contact form is still your go-to. Haro will even guide you to the contact page if your question goes beyond what it can help with.
Try It Out
We built Haro to be helpful, friendly, and genuinely useful—and we think you’ll be surprised by just how much it can do. The next time you’re exploring our kits, scroll down and give Haro a try. Whether you’re a seasoned builder or just starting your Gunpla journey, Haro is here to make your experience smoother, easier, and a little more fun.
Say hello to Haro today and see what it can help you with:
👉 Chat with Haro