Contact Us

We provide multiple shipping options to cater to your needs:

: Delivered via Royal Mail within 3–5 working days at a flat rate of £3.95.

: Available on orders over £50.

: Expedited delivery through Evri and DPD is available at checkout for those seeking faster service. U

Standard delivery typically takes 3–5 working days. Expedited courier services may offer faster delivery times, which will be specified during the checkout process.

We offer shipping internationally at a flat rate of £16 GBP. Some size or weight restrictions my apply to remote locations. If any restrictions apply, we will contact you as soon as possible.

Yes, express shipping is available through courier services like Evri and DPD. These options can be selected during checkout, with delivery times and costs provided based on your location and order size. For orders placed before midday we aim to dispatch DPD orders the same day.

Once your order is dispatched, you'll receive a confirmation email containing tracking information. This allows you to monitor your shipment's progress until it arrives.

If your package is lost or arrives damaged, please contact Union Gundam's customer support promptly. They will assist you in resolving the issue, which may include initiating a claim with the courier or arranging a replacement.

For shipping to PO Boxes or APO/FPO addresses, please reach out to customer support to confirm if these destinations are serviceable under current shipping policies.

Certain products may have shipping restrictions due to size, weight, or destination regulations. Any such limitations will be noted on the product page or during the checkout process.

We accept a variety of payment methods for your convenience:

Major credit and debit cards (Visa, Mastercard, American Express, Maestro)

Digital wallets (PayPal, Apple Pay, Google Pay, Shop Pay)

Buy now, pay later services (Klarna)

The website employs secure encryption protocols to protect your payment information. This ensures that your data is handled safely during transactions.

Payments are processed at the time of order placement. This includes pre-orders, which require full payment upfront to secure your reservation.

Yes, We offer financing options through Klarna, allowing you to pay in installments. Availability and terms will be presented during the checkout process.

All transactions are processed in British Pounds (GBP).

If your payment is declined, please verify your payment details and ensure sufficient funds are available. If the issue persists, contact your bank or payment provider. For further assistance, reach out to Union Gundam's customer support.

Yes, Union Gundam offers gift cards that can be used for purchases. They are delivered via email and can be printed or forwarded to recipients.

We offer a 60-day return policy for items in their original condition. This allows you to shop with confidence, knowing you have ample time to return products if needed.

To initiate a return, contact customer support with your order details. They will provide instructions on how to proceed with the return process.

Exchanges are handled on a case-by-case basis. Please contact customer support to discuss your specific situation and available options.

Returns must be initiated within 60 days of receiving your order. This ensures timely processing and resolution of your return request.

A full refund is issued for items returned in their original, unopened condition within the 60-day return period. This policy ensures that products are resalable and maintains quality standards.

Return shipping costs are typically the customer's responsibility unless the return is due to an error on Union Gundam's part, such as receiving a damaged or incorrect item.

If you receive a damaged or incorrect product, contact customer support immediately. They will assist you in resolving the issue, which may include sending a replacement or issuing a refund.

We offer a wide selection of Gundam model kits, including Entry Grade (EG), Super Deformed (SD), High Grade (HG), Real Grade (RG), Master Grade (MG), and Perfect Grade (PG) kits. They also stock tools, paints, and accessories.

Yes, all products are new and officially licensed by their respective manufacturers, ensuring authenticity and quality.

Yes, We offer pre-orders for upcoming releases. Full payment is required at the time of ordering, and cancellations are allowed before shipping for a full refund.

They stock various scales, including 1/144 (HG, RG), 1/100 (MG), and 1/60 (PG), catering to different preferences and skill levels.

Yes, we offer a range of tools, paints, and accessories necessary for building and customizing models.

Detailed product information and specifications are available on each product's page on the website. These pages include descriptions, images, and any relevant details to assist in your selection.

High Grade (HG): 1/144 scale kits suitable for beginners, offering a balance between detail and ease of assembly.

Master Grade (MG): 1/100 scale kits with more intricate details and inner frames, ideal for intermediate builders.

Perfect Grade (PG): 1/60 scale kits with the highest level of detail and complexity, designed for advanced modelers.

Currently, We do not offer model building services or workshops. However, they provide resources and guides to assist builders of all skill levels.

No, you're welcome to check out as a guest. However, creating an account gives you access to features like order tracking, wishlist management, and a faster checkout experience.

Track orders and view order history

Save delivery information for quicker checkout

Manage your wishlist

Receive notifications on restocks, promotions, and new arrivals

Participate more easily in monthly Builders Club competitions

Simply click “Forgot Password?” on the login page and follow the instructions. You’ll receive an email with a link to reset your password.

Log into your account and navigate to the “Account Details” or “Addresses” section to make changes.

Yes, you can see all past and current orders under the “My Orders” section when logged in.

If you wish to close your account, please contact customer service with your request. They will guide you through the process and ensure your data is removed securely.